FAQ: The App

What is Playbook?

Playbook is an app that gives health, fitness, and athletic creators a platform to grow their own subscription business. Playbook is also a consumer-based app available for download on iOS and Android devices which users can subscribe to on a monthly, quarterly, or annual basis. To learn more about the difference between creator and consumer experience on Playbook, click here.

What does the consumer get?

All major subscription businesses (think: Spotify, Netflix, Twitch, Disney+, etc.) give their consumers access to all content for a single subscription price. Playbook does the same thing — we deliver the best-in-class experience for both consumers and creators for one low monthly or annual fee. When consumers subscribe to your channel, you’re giving them awesome content that will keep them coming back for more.

Do I own my content and data?

Yes, you own your content, app data, and emails. It’s your business, we’re just here to give you world-class technology and services!

How do I go live on the app?

You need to complete your profile and add five workout programs. Once you have all that set, let us know and we’ll work with you to get your channel live.

What happens after I go live?

Five workouts is just the start. You are beginning your journey as a creator. We highly recommend you read and watch all the training content we have available to help get you create content and start building your brand. Additionally, you can check out our creator blog where we post new articles about how you can continue to grow your business.

How do my subscribers find me?

Every creator on Playbook gets their own unique sales link. You should promote this sales link across all your social channels to drive users to click on it and subscribe. For more info on your custom sales link, click here.

Why don’t I have a lot of subscribers?

Nothing happens overnight — building a subscriber base is a slow, iterative process. You post content, promote it to your following, get feedback, post better content, promote it, etc. It's a cycle that takes time and persistence! Get tips to help grow your subscription base here.

What if I want to leave the app?

We’d be sad to see you go, but there is a way to leave the platform if you wish. Just let us know 30 days in advance and we’ll initiate “run-off mode” on your account. This blocks new customers from being able to subscribe to your channel. Your existing customers will still have access to your content for as long as they are subscribed (and you will continue to get paid). We will try to get subscribers to transition off your channel and onto another creator who is publishing new content. When only a few customers remain on your channel, we will delete it from the app and your payments will stop.

I have a question that’s not answered here.

We want to make sure all of your questions are answered to make your experience as smooth as possible. If you still have lingering questions or concerns, we’d love to hear your feedback! Please email us at support@playbookapp.io.